Identification

CUSTODEC, S.L., hereinafter CUSTODEC, is a consulting and services company. All location information can be found in the Legal Notice.

In compliance with Spain’s Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that this website is owned by CUSTODEC. For any inquiries, you can contact us via email at web@custodec.com.

The website www.custodec.com, hereinafter the Portal, is governed by the regulations exclusively applicable in Spain, to which both nationals and foreigners using this website are subject. Therefore, we recommend that you carefully read its content if you wish to access and make use of the information and services that may be offered from this portal.

Confidentiality, professional secrecy, and security are primary values for CUSTODEC, which is committed to ensuring the user’s or visitor’s privacy at all times and in all interactions. Furthermore, CUSTODEC undertakes not to collect unnecessary information about the user.

Protection of personal data

The legal basis for processing your personal data, depending on the category of data subject involved, may be:

• Potential clients:
  • Art. 6.1.b GDPR: application, at the data subject’s request, of pre-contractual measures (quotes, engagement letters, service offers, etc.).
  • Art. 6.1.f GDPR: consent (sending requested information, responding to queries, etc.).
  • Art. 6.1.a GDPR: consent of the data subject (providing offers for our services and/or products).
• Clients:
  • Art. 6.1.b GDPR: execution of a contract to which the data subject is party.
• Suppliers:
  • Art. 6.1.b GDPR: execution of a contract to which the data subject is party.
• Candidates:
  • Art. 6.1.a GDPR: consent of the data subject.
• Web users:
  • Art. 6.1.a GDPR: consent of the data subject.

The data we request from you is adequate, relevant, and strictly necessary, and under no circumstances are you obliged to provide it. However, failure to provide this data may affect the purpose of the service or make its provision impossible.

Purposes of data processing

For what purpose do we process your personal data?

We collect the personal information necessary to respond to user requests for information.

Under what circumstances is personal data requested?

• In the case of purchasing goods and services offered through the website, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service or access to restricted areas.
• Sending information requested through the forms available on the website.
• Sending newsletters, as well as commercial communications, promotions, and advertising related to the website and the sector.

What use will we make of the personal information?

For customer service and the provision of follow-up services.

How long will we keep your data?

The retention period for personal data will vary depending on the service contracted. In any case, it will be kept for the duration of the contractual relationship. Once finalized, the data will remain blocked during the limitation periods of the obligations arising from the processing and during the applicable legal terms, remaining at the disposal of the competent authorities to address possible liabilities arising from the processing.

Legal basis

We process your data on the legal basis of providing the information or services you request from us.

In other cases, the processing may be necessary for the execution of a contract concluded with us or be based on a legitimate interest.

In all cases, you will have full rights over your personal data and its use, being able to exercise them at any time.

Providing personal data is mandatory to contact us and address your request. Likewise, failure to provide the requested personal data or to accept this Privacy Policy will make it impossible to process requests made through this website.

Recipients

To whom do we transfer your data?

CUSTODEC will not transfer your data, except to competent public bodies, the Tax Agency, State Security Forces and Bodies, and Judges and Courts, when there is a legal obligation to do so.

Data protection rights

How can you exercise your rights?

You may exercise your rights of access, rectification, objection, erasure, restriction of processing, and portability by writing to the controller at the address indicated in the Legal Notice or via email at web@custodec.com.

Likewise, you may object to receiving commercial communications through any channel and at any time by sending an email to the address indicated above.

If you believe that your request has not been properly addressed or that your data is not being processed correctly, you may file a complaint with the Spanish Data Protection Agency.

Security and update of your personal data

To safeguard the security of your personal data, CUSTODEC has adopted all necessary technical and organizational measures to guarantee the security of the personal data provided. All of this is aimed at preventing its alteration, loss, unauthorized processing, or access, as required by current regulations, although absolute security does not exist.

To keep your personal data updated, it is important that you inform us whenever there is any modification to it.

Confidentiality

Any personal data that may be collected will be processed with absolute confidentiality. We undertake to keep it secret and to guarantee this duty by adopting all necessary measures to prevent its alteration, loss, unauthorized processing, or access, in accordance with applicable legislation.

Liability

The user will be solely responsible for filling out forms with false, inaccurate, incomplete, or outdated data.

Modification of the Privacy Policy

CUSTODEC reserves the right to modify its Privacy Policy according to its own criteria or as a result of legislative, jurisprudential, or doctrinal changes from the Spanish Data Protection Agency.

Any modification to the Privacy Policy will be published at least ten days prior to its entry into force. Use of the website after such changes will imply acceptance of them.